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Support Is an Engineering Problem Now — Plain × Sentry
Wed 5:30 PM
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An evening at Sentry's SF office for support and customer-facing engineers on how agents, MCP, and APIs are changing the work, and how to move faster with them. What you'll walk away with Where agents actually resolve technical issues today, and where they still hand off to a person How teams are wiring errors, logs, and product data into support through MCP and APIs, so investigations start with context instead of a blank ticket What the support engineer role looks like once triage is automated, and which skills are worth building now A short list of things to try in your own stack next week, from people who've already shipped them Speakers Assaf Barnir - Head of Global Support at Sentry S…